Unplanned downtime — from ransomware, hardware failure, natural disaster, or human error — exposes the gap between what an organisation assumes about its backup posture and what it can actually recover in the time the business requires. Caveo designs, implements, and manages backup and disaster recovery environments that close that gap: verified coverage, tested recovery procedures, and defined RTO and RPO commitments the business can rely on when it matters.
Having a backup tool running is not the same as having a recovery capability. Most organisations discover the gap only when they need to invoke it — at the worst possible time.
A backup process that runs without errors is not the same as one that restores successfully. Backup jobs can complete without flagging failures in the data they protect. Without regular restoration tests against defined success criteria, an organisation has no verified recovery capability — only assumed coverage.
Defining a recovery time objective is a starting point, not a guarantee. Achieving the target requires documented recovery procedures, pre-staged infrastructure, tested runbooks, and the operational capability to execute under pressure. Organisations that have not tested end-to-end recovery consistently miss RTO targets when incidents occur.
Modern ransomware targets backup infrastructure first — encrypting or corrupting backup data to eliminate the recovery path before the primary attack completes. A backup architecture that is not isolated, immutable, and tested against ransomware scenarios does not provide the protection most organisations assume it does.
Caveo designs, implements, and manages backup and DR environments covering the full cycle — from architecture design and implementation through to ongoing monitoring, verification testing, and DR plan maintenance.
Design of a backup policy covering scope, retention, frequency, encryption, and storage architecture — aligned to defined RTO and RPO targets. Implementation across servers, endpoints, databases, and cloud workloads, with documentation suitable for audit and compliance review.
Continuous monitoring of backup job status, storage consumption, and retention policy compliance. Automated alerts for job failures, missed schedules, or approaching retention limits. Regular verification tests confirming that backup data restores successfully — not just that jobs complete without errors.
End-to-end disaster recovery plan covering incident classification, escalation procedures, recovery runbooks by system and workload, RTO and RPO targets, communication plans, and stakeholder responsibilities. Maintained as a live document with defined review and update cycles.
Scheduled DR tests — tabletop exercises, partial recovery tests, and full failover simulations — executed against documented success criteria. Test results documented with findings, RTO/RPO performance against targets, and remediation actions. Testing frequency and scope defined by criticality tier.
Cloud-based backup destinations and offsite replication for critical systems — providing geographic separation, immutable storage options, and recovery infrastructure that is physically isolated from the primary environment. Configuration aligned to regulatory requirements for data residency where applicable.
Backup environment design with ransomware resilience built in — air-gapped or immutable backup copies, network isolation of backup infrastructure, access controls limiting encryption exposure, and tested recovery paths that remain viable after a ransomware event affecting primary systems.
Caveo follows a structured engagement model — beginning with a gap assessment and ending with a tested, documented recovery capability that the business can rely on.
Review of existing backup coverage, retention policies, storage architecture, recovery documentation, and previous test results. Identifies gaps against defined RTO/RPO targets and compliance requirements before any implementation begins.
Design and deployment of the backup environment — covering scope, frequency, retention, encryption, storage destinations, and offsite replication. Ransomware-resilient architecture considerations applied from the design stage, not retrofitted.
Disaster recovery plan and system-level runbooks developed to documented standards — covering recovery procedures, escalation paths, stakeholder responsibilities, and success criteria for each recovery tier.
Scheduled recovery tests against defined criteria, with findings documented and remediation tracked. Ongoing backup monitoring, policy reviews, and DRP updates as infrastructure changes — maintaining verified recovery capability over time.
Recovery time and recovery point objectives that are derived from business requirements, backed by implemented architecture, and validated through scheduled testing — not assumed from configuration. Leadership has a reliable answer to "how long to recover?" that has been verified in practice.
A backup inventory aligned to system criticality — confirming which systems are covered, at what frequency, with what retention, and with verified restoration capability. Eliminates the assumption of coverage and replaces it with documented, tested reality.
Backup architecture designed to survive a ransomware event — with isolated copies, immutable storage, and tested recovery paths that remain available even when primary systems and standard backup infrastructure are compromised by encryption.
Documented DR planning, tested recovery procedures, and audit-ready backup records support compliance with ISO/IEC 27001, BNM RMiT, RBI DPAS, SEBI guidelines, and other frameworks that require demonstrated business continuity and data recovery capability.
When an incident occurs, pre-staged recovery infrastructure, tested runbooks, and trained personnel reduce the time from incident declaration to recovery initiation — and give the incident response team confidence that the recovery path will succeed.
Regular DR test results, backup compliance reports, and a maintained DRP give leadership and the board documented evidence of the organisation's recovery capability — satisfying governance requirements and informing risk appetite decisions with evidence rather than assumption.
Caveo's backup and disaster recovery services are suited to organisations where downtime has significant operational, financial, or regulatory consequences — and where recovery capability must be verifiable, not assumed.
Banks, insurers, and financial institutions with RTO/RPO mandates under BNM RMiT, RBI DPAS, and SEBI guidelines — where recovery capability must be documented, tested, and available for regulatory review.
Production environments where IT system downtime translates directly to lost manufacturing output — DR planning integrated with OT environment considerations and production system recovery prioritisation.
Healthcare providers and clinical organisations where system availability is tied to patient care continuity — backup and DR designed around clinical system criticality and healthcare data regulatory requirements.
Organisations with complex, multi-system environments where informal backup arrangements have not kept pace with infrastructure growth — structured DR planning and tested recovery capability replacing ad-hoc approaches.
Government agencies and public sector organisations with compliance requirements for business continuity planning, data retention, and demonstrated recovery capability under national and sector-specific regulations.
Organisations with revenue directly dependent on system availability — e-commerce platforms, POS infrastructure, and order management systems requiring short RTO targets and continuous backup monitoring.
Legal, consulting, and advisory firms where client data protection and document availability are business-critical — backup coverage, retention governance, and tested recovery for knowledge management and document systems.
Caveo delivers backup and disaster recovery as part of a broader security and managed services practice — not as a standalone product resale. Architecture, implementation, and ongoing management are delivered with security considerations built in from the design stage.
Caveo integrates cybersecurity considerations — ransomware resilience, access isolation, and immutable storage — into backup architecture from the design stage. For clients also engaging Caveo's managed security services, backup visibility and incident response are aligned through the same operational framework.
Caveo's DR engagement includes scheduled recovery testing against documented criteria — not just backup monitoring. Test results are reported with RTO/RPO performance, findings, and remediation actions, giving clients verified evidence of recovery capability rather than assumed coverage from a running backup job.
Caveo's operations are certified to ISO/IEC 27001:2022 for information security management and ISO 9001:2015 for quality management. Backup and DR engagements are delivered under the same governance framework — providing the documented operational assurance that regulated-sector clients require from their service providers.
Two-country delivery capability with operational knowledge of BNM RMiT, RBI DPAS, SEBI, and ISO 27001 business continuity requirements across both markets. Organisations operating across India and Malaysia can engage a single provider for backup, DR planning, and managed security with consistent governance across both geographies.
Backup is the process of copying data to a secondary location so it can be restored if the original is lost or corrupted. Disaster recovery is the broader capability — the plans, procedures, infrastructure, and tested runbooks that enable an organisation to restore operations after a disruptive event within a defined time. Backup is a component of disaster recovery, but a functioning backup environment does not constitute a disaster recovery capability without documented procedures, pre-staged infrastructure, and tested recovery processes.
RTO and RPO targets are defined by the organisation's business requirements, criticality tiering, and infrastructure architecture — not set unilaterally by the service provider. Caveo's DR assessment process starts by mapping business criticality to recovery requirements, then designs and implements the architecture required to achieve those targets. Targets are validated through scheduled testing, and test results are reported against committed objectives.
Caveo conducts DR testing at three levels: tabletop exercises (walkthrough of procedures without system activation), partial recovery tests (restoration of specific systems or datasets to validate procedures), and full failover simulations (end-to-end recovery of critical systems in an isolated environment to validate RTO/RPO against live conditions). Test scope and frequency are agreed during engagement scoping based on criticality tier. All tests are documented with findings and remediation actions.
Modern ransomware variants are designed to target backup infrastructure before executing the primary encryption attack — either encrypting, deleting, or corrupting backup data to eliminate the recovery path. An effective ransomware recovery strategy requires backup copies that are air-gapped or immutable (write-protected against modification), network-isolated backup infrastructure that cannot be reached by the ransomware lateral movement, and tested recovery procedures that have been validated to succeed after a ransomware scenario. Caveo builds these considerations into backup architecture design from the outset.
Caveo works with leading enterprise backup platforms and cloud-native backup services across on-premises, hybrid, and cloud environments — covering physical servers, virtualised workloads (VMware, Hyper-V), databases, Microsoft 365, and cloud workloads on AWS, Azure, and GCP. Technology selection is driven by the client's environment, RTO/RPO requirements, and budget — Caveo is not tied to a single backup vendor.
Yes. ISO/IEC 27001:2022 requires organisations to plan for business continuity and information availability as part of their information security management system. BNM RMiT (Malaysia) and RBI DPAS (India) include explicit requirements for recovery time objectives, tested DR plans, and offsite backup for regulated financial institutions. SEBI guidelines for market infrastructure institutions include similar requirements. Caveo's DR engagements produce the documented plans, test evidence, and backup compliance records required to satisfy these frameworks during audits.
The starting point is a structured review of your current backup coverage, recovery documentation, and DR test history — mapping what you have against what your business actually requires. This produces a clear gap analysis and prioritised recommendations before any implementation begins.